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FAQs

ORDERS

How do I track my order?
You can simply log in to your account to view your recent orders and tracking information. If you checked out as a guest then please refer to the email confirmation of your order dispatch.

I placed an order but did not receive an email confirmation
Please check your junk and spam folders; this is the most common reason for not receiving emails. We recommend you add our email address orders@limerickstudio.com to your address book to ensure you receive all future correspondence from us. If you are still having trouble locating your emails then please contact our Customer Care team who will be able to assist at orders@limerickstudio.com or call us on +91 7290070035 from 9.00 – 18.30 IST (+4.30 GMT).

My password does not work/ I cannot log into my account, what to do?
Simply click ‘forgot your password’ and enter your email address. We will send you an email with instructions on how to reset your password.

What size should I order?
If you are unsure of your size, just follow our easy to use size guide, located on every product page. The size guide offers an insight into your ideal Limerick size as well as international size conversions. However, please keep in mind that this is only a guide and we advise you refer to each product description for more information on the fit of each style.
You can also place an order as per your size requirement by selecting our Custom Size option, under which a selected style of you choice is tailor made according to the measurements provided by you, by using a step by step video guide or via email.
For further size and fit information please do not hesitate to contact our Customer Care team at online.store@limerickdesigns.in or call us on +91 7290070035 from 9.00 – 18.30 IST (+4.30 GMT).

Can I send my exact measurements after placing the order?
Yes, please refer to our custom size/ made to measure feature. You are required to submit your body measurements, following a step by step video guide or fill up a measurement form and email.

How can I use Custom Size / Made To Measure feature?
You need to be signed into your account to use this service.
Once you have selected the product, please press ‘+ Add detailed measurements for perfect fit’ link on the product page right below the size guide to submit the your body measurements.
You can choose to submit your body measurements either online or via email.
To submit online, please follow the step by step video guide. We in courage you to submit the same online as the same are stored in your ‘My Account’ section for future.
To send via email please select the same, a PDF file will automatically get downloaded, you are required to fill and email the same.

Can I order over the phone?
Of course! Do not hesitate to contact our Customer Care team if you wish to place your order over the phone. We are open 9.00 – 18.30 IST (+4.30 GMT)

What if I am missing an item from my order?
We’re sorry about that – please reach out to our team and we will address this for you at the earliest.

I am based out of India and I want to place an order with a delivery address in India. Is it possible?
We will be happy to ship you the product/s if the pin code you have selected is serviceable by our courier partners.

How long will it take to receive my order?
It depends upon the style selected, lead time for all styles are different and is mentioned on the product page under Shipping & Returns – please refer to that.

How can I purchase a gift voucher?
Unfortunately this service is currently unavailable. However we will be introducing it soon. Sign up to our newsletter below to be the first to hear from us!

How do I avail my discount voucher?
Enter your discount code on checkout. It is not applicable for purchase of sale items and cannot be combined with other promotions/offers.

Can I purchase store credit?
Yes. We can offer store credit in exchange for certain returned products. Please speak to our Customer Care team at online.store@limerickdesigns.in or call us on +91 7290070035 from 9.00 – 18.30 IST (+4.30 GMT) for more details.


RETURNS/REFUNDS

How can I make amends to my order and/or cancel it?
Need to amend or cancel your order. We will be able to cancel your order at any time before it has been processed and payments have been settled for/ Your card has been charged. This generally takes around 24 to 36 hours. If you cancel the order before that we shall refund the order in full. For more information please contact our Customer Care team at orders@limerickstudio.com or call us on +91 7290070035 from 9.00 – 18.30 IST (+4.30 GMT).

Will I be refunded the full value of my order?
Your refund will either be issued to the original credit card used to place the order, or as Limerick By Abirr N’ Nanki store credit. Shipping costs, taxes/duties and bank charges levied are not refunded for items unless your items are faulty. Please note that it can take up to 10 business days for the refund to appear in your account.

Can I return items purchased on discount or sale?
Sorry, unfortunately we do not process exchanges or refunds on any discounted and/or sale items.

 

PAYMENT/SECURITY

Is my personal information secure at limerickstudio.com?Please be rest assured that your information is completely secured with us. You can refer to our Privacy policy for further information.

What payment methods are accepted by Limerick by Abirr n’ Nanki?
Payment can be made by Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron, Diners Club, Rupay cards, Pay pal and any other methods that will be clearly mentioned on our site.
Please note that Pay Pal payment services are available for customers outside India only.
Indian customers can also choose to pay via Net Banking facility.

 

OTHERS

Are the colors of the products on the website shown accurately?
We have done our best to display product colours as accurately as possible on this website. However, the appearance of colours depends on the brightness of the device being used by you. Hence, the colours may vary in some cases. Please refer to the product description.